At Ozi, we strive to deliver the best products and experience for modern parenting. If you're not completely satisfied with your purchase, we're here to help.
To be eligible for a refund:
The request must be made within 7 days of receiving the order.
The product must be unused, unwashed, and returned in its original packaging, with all tags intact.
Proof of purchase (order ID or invoice) must be provided.
The following items are not eligible for refunds:
Items marked as final sale or part of clearance promotions
Opened hygiene products such as diapers, wipes, feeding accessories, and skincare
Customized or personalized items
Gift cards
To request a refund, please:
Email us at contact@ozi.in with your order ID, item details, and reason for refund
Our team will review and initiate a pickup or ask you to ship the product to our return address (if applicable)
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 business days.
For Cash on Delivery (COD) orders, refunds will be made via UPI or bank transfer. You’ll be asked to share account/UPI details during the process.
If you receive a damaged, defective, or wrong product:
Please email us at contact@ozi.in with photos/videos of the issue within 48 hours of delivery.
We’ll offer either a free replacement or full refund depending on product availability and your preference.
Orders can be canceled before they are shipped.
If canceled after dispatch, the refund will be processed only after the item is returned to us.
If you have any questions about our refund process, feel free to reach out to our support team:
📧 Email: contact@ozi.in
🕐 Support Hours: Mon–Sat, 10 AM – 6 PM (IST)
Note: Ozi reserves the right to update or modify this Refund Policy at any time. Please review this page periodically for the latest information.
