Privacy Policy – Ozi Technologies Private Limited

Welcome to Ozi, your trusted partner in the world of modern parenting and family essentials. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or app. By using our services, you agree to the practices outlined below.

1. What Personal Information We Collect

At Ozi, we collect certain information to enhance your experience and provide personalized services. This includes:

• Your full name, phone number, and email address during registration
• Order and preference details when submitting inquiries or making purchases
• Communication records such as call logs and messages, for internal quality checks

2. How We Use the Information

• Deliver a smooth, customized experience
• Manage orders, service queries, and support interactions
• Improve our services based on your usage patterns
• Contact you for service updates, notifications, and occasional marketing (only if opted in)

Your information will never be shared with third parties except as required by law or stated in this policy. We may collect additional data to improve services, but it will remain protected under our data usage principles.

You may receive communication from us through SMS, email, or calls, for updates, order tracking, and feedback collection.

3. Non-Personal Information Collection

When you use our website/app, we may collect non-personal information such as:

• Browser type, pages visited, and session duration
• IP address, device name, location data, and browsing behavior

We may assign a random User ID to understand user preferences better. This is done through tools like cookies or web beacons. You can disable cookies or opt out via browser settings if you wish to restrict data collection.

4. When We Share Your Data

Your personal data is accessible only to authorized Ozi team members and used strictly for business operations. We may also share information with government or law enforcement agencies only if legally required.

5. Security Practices

We implement industry-standard security measures, including:

• End-to-end encryption during data transmission
• Secure storage servers with restricted access
• Continuous training of staff on privacy and security best practices

We retain your data only for the duration needed to fulfill the services you’ve requested.

6. Your Choices & Opting Out

You can opt out of promotional emails or marketing messages by following the “unsubscribe” link provided in the communication.

If you wish to:

• Withdraw consent
• Request data deletion
• Raise a privacy concern

Please email us at: contact@ozi.in

We will respond within a reasonable timeframe. Note that withdrawing consent will not apply retroactively or affect required legal data processing.

7. Call/Message Recordings for Quality Assurance

All calls and messages made by Ozi may be recorded for internal training and service quality improvements. These recordings are used only within the organization and never shared externally.

8. Policy Updates

We may occasionally update this Privacy Policy. Users will be notified in case of any material changes. Please check back periodically to stay informed.

9. Contact Us

For questions, concerns, or privacy-related requests, please reach out to our Privacy Officer:
📧 Email: contact@ozi.in

By using the Ozi platform (website or app), you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Effective Date: 16/07/2025